Terms and Conditions

We recommend that you read these terms and conditions that govern your booking and stay at The Llawnroc, your booking and stay at The Llawnroc and provides other information that you will find useful.

All information given in The Llawnroc brochure and tariff is correct at the time of going to press but services, facilities and charges may change from time to time and the applicable services, facilities and charges are those in force at the time of your stay.

We aim to deliver the best possible customer experience and adhere to all current legislation in addition to trade body guidelines.

Legal statement
Every care has been taken to describe items as accurately as possible; however slight variations may occur.
Prices are subject to alteration and changes in VAT without notice.
Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted.

Booking Policy
On booking your stay, we will ask for credit card details to which we charge a non-refundable deposit of 25% of the room cost of your stay. Any outstanding charges at the end of your stay may be charged to this card.

For large group bookings we may stipulate a specific cancellation policy, which we will confirm in writing. For usual bookings please let us know in writing if you need to cancel. We only charge for cancellations if we are unable to re-let your room and you tell us 21 days or fewer before your arrival. Otherwise you will be charged 75% of the cost of your accommodation package. We recommend that you take out travel insurance to cover this possibility.

Rooms must be vacated by 11am on the morning of your departure.

Weekend Stays: While we welcome one night bookings midweek, our general policy is that a minimum stay of two nights applies at weekends. However, there may be certain times when one night bookings are permitted on occasional Saturday nights by arrangement.

Cancellation Policy
At time of booking a non-refundable deposit of 25% of the total price of your holiday will be payable.
If cancellation is 21 days or more prior to your arrival date, your deposit only will be forfeited, if less than 21 days the full balance will be payable.
Any outstanding charges for goods or services accrued during your stay will be chargeable.

Early departures

The deadline for letting us know about an earlier than expected departure and avoiding cancellation charges is 2pm on the day prior to actual checkout.

Check in
Guests rooms are available for check in after 3pm.

Registration
You will be required by British law to provide us with your home address for guest registration purposes. If you are a non EU National we may ask to see your passport. For all guests we reserve the right to ask you to confirm your identity with a driver’s license or other form of photographic ID. By signing the registration form you are agreeing to the room type, rate and booking terms and conditions.

Dinner reservations
Our restaurant is very popular particularly at weekends. It is our policy not to hold back tables specifically for residents. We therefore advise booking your tables as far in advance as possible to secure a table.

Bar
Our bar is usually open until 12pm. We do not keep the bar open later for residents. Children under supervision are welcome.

Children
We welcome guests with children and our hotel and staff are all children friendly! We ask parents to ensure that children are properly supervised at all times as we can take no responsibility for your children.

Fire Safety
Our rooms and other areas of the building are fitted with sensitive smoke detection devices. Any person tampering with the detectors or other safety equipment will be asked to leave and charged in full for the entire stay plus the engineers call-out charge.

We carry out a weekly Fire Alarm test. A notice will be posted in your room and at the entry door.

Car Parking
Car parking for guests is available in the hotel grounds. Vehicles and their contents are left entirely at the owners risk.

Animals
Registered assistance dogs are accepted unconditionally. Regrettably no other pets are allowed.

Visitors to Guests
Visits from non-residents to The Llawnroc must be registered at reception on arrival. Guests are responsible for the behaviour of their visitors and must ensure that no nuisance is caused to the hotel staff or other guests. For fire safety reasons and out of respect to our other guests we do not allow non registered guests to enter hotel bedrooms without prior permission from the Duty.

No Smoking
The Llawnroc has a strict no-smoking policy in all rooms (including outdoor balconies) and indoor areas. There are designated areas outside the rear of The Llawnroc and guests are requested to restrict smoking to these areas and to use ashtrays provided.

Please note that if on departure we discover that you or your partner have smoked in your room we reserve the right to charge you up to 1 night’s accommodation to compensate for loss of business whilst the room is unable to be used due to airing or specialist cleaning. If we find you are smoking you will be asked to leave immediately

Liability
The Llawnroc shall not (except in respect of death or personal injury caused by the Hotel’s negligence or in circumstances of fraud or fraudulent misrepresentation) be liable whether in tort, contract, misrepresentation or otherwise from any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Hotel, its employees or agents or otherwise) which arise out of or in connection with the provision of the facilities and services under these terms. The Llawnroc’s total liability in contract, tort, misrepresentation or otherwise arising in connection with the performance or contemplated performance of the services shall be limited to the price paid for those services.

All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms.

Force Majeure
The Llawnroc will not be liable for any failure or delay in providing facilities or services as a result of events or matters outside its control, including (but not limited to) fire; explosion; storm; flood; natural disaster; action by Government or a Governmental Agency; shortage of goods or materials; strike or lock-out.

Code of conduct
The Llawnroc is a small family run hotel. We place great emphasis on providing a safe, friendly, pleasurable environment for guests and staff alike. Therefore we will ask any guest who is abusive, threatening, or offensive to leave the hotel immediately and they will incur cancellation charges relevant. Anyone who we consider to be unacceptably drunk and disorderly, under the influence of drugs, using foul language or other unacceptable behaviour, we reserve the right to refuse entry or require to leave immediately and cancellation charges will apply.

Damages & Theft
The Llawnroc towels and linen must not be removed from the premises. Guests must use their own towels for the beach.

We reserve the right to invoice guests for any damages , accidental or otherwise to our premises. Any items of hotel property removed unlawfully from the bedrooms or elsewhere will be invoiced and the police will be contacted.

General
The Llawnroc is open all year round so you may find that there is necessary maintenance, development or refurbishment taking place during your visit.

There may be occasions when certain facilities are out of use.

All reasonable endeavours will be made to keep inconveniences to a minimum.

If we know that facilities will be unavailable during your stay we will try to let you know in advance, usually at the time of your booking.